The UPS Store

Contacts

Price level:
Moderately

Address:
3987 Missouri Flat Road Ste 340, Placerville, CA 95667
Get directions

Website:
placerville-ca-4924.theupsstorelocal.com

Phone number:
+1 530-622-9426

Categories:
Establishment   Finance  

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Reviews about The UPS Store

• Hugh Hoeger

  Oct, 26 2018
  ★ ☆ ☆ ☆ ☆
  This review about the store and UPS in general. Stores are franchises, so the quality varies widely. This store itself is clean and neat, the staff is generally friendly and helpful, I would give the staff and store 3 or 4 stars. But prices are way too high, you can open an account easily with UPS and pay much less, or use the post office direct, and printing and similar services they offer are avail. much cheaper and better at officemax or many other local locations.
  
  The real issue is UPS as a company- if all goes well they get the package where it's supposed to go on time -- but that's the minimum you expect.
  Short strokes, I left a next day air package with the store in plenty of time to go out that day. They apparently failed to get it out, so it didn't get to a UPS driver till the next day, so it got delivered late. Happens, BUT UPS has refused to offer a service guarantee.* Not good, not right, I did my part, they failed to do theirs.
  UPDATE after several months and much ridiculous hassle, I finally got a service refund. My review still stands.
  
  * This is one of many issues I have had over the years. If things don't go so well, late, lost, damaged, they are consistently a nightmare to deal with, I always dread having to communicate with them, as in getting a service guarantee, though damage/loss claims have gone smoother, just be sure to have thorough documentation. I am a mail order business so I do a LOT of shipping. Unfortunately there's just not a lot of alternative shipping choices, FedEx is only a little better and not too good in this area,
  I use the postal service whenever possible- they also screw up occasionally, but my experiences with damage and lost package claims has been very smooth with them. And as a percentage of packages sent, I have far fewer issues.
• corrie koskela

  Aug, 20 2018
  ★ ☆ ☆ ☆ ☆
  Incompetent idiots. Won't take responsibility for THEIR mistake. I will NEVER use them when it counts. Management is just as terrible as staff. They need to go away. Post office in town is way more reliable. Waste of space. Dropped the ball and won't take accountability. Insulting. Beyond pissed, lied to my face twice!

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